FAQ

Social Media

Communications/Public Relations

Design

Promotional Items

Photography/Videography

Web

Help Desk

 

Social Media

My department/program would like to create social media accounts, how do I get started?

To create a social media account for your department or program, you'll need to register the account before launching it with university content. Authorization must come from Arts and Sciences Communications and Technical Solutions (CaTS). A department manager should also be provided login access as a backup, and all login information should be securely stored. You can find the Account Registration Form and more details on profile naming conventions and images on our website.

 

What are some best practices for social media?

Some best practices include tailoring content to your platform’s audience and posting consistently to maintain visibility. For Facebook, post 1-2 times per week and respond to messages or comments within 24 hours. On Instagram, focus on high-quality visuals and post twice a week, engaging with followers via comments and direct messages. Be sure to use accessible content practices, such as adding alt text to images and captions to videos. For LinkedIn, post 1-2 times per week, focusing on professional insights, and for X (formerly Twitter), keep posts concise and engaging, using visuals and hashtags to increase reach.

 

What are the College of Arts and Sciences social media handles?

@ukartsci on Facebook, Instagram, and LinkedIn.

 

Communications/Public Relations

My department/program would like to send out an e-newsletter, how do I get started?

The College utilizes Constant Contact for digital marketing. If you are in a College of Arts and Sciences department, departmental managers have accounts and can assist you in creating an e-newsletter. If you need an account, please fill out the Help Desk form.

If you need help with design of an e-newsletter or e-mail marketing piece, please email us at artscienewsletters@uky.edu.

 

I have a story/press release idea, who do I contact?

Please fill out the project inquiry form to pitch your story idea here. It is helpful if you can include details about why the person/story is significant/interesting as well as contact information for those involved.

 

How can I get a story in UK Now?

Fill out the project inquiry form to pitch your story idea here. All stories (news items, features, etc.) that are accepted are shared with UK PR for possible inclusion in UK Now as well as additional distribution channels (Faculty Focus, Wildcat Rundown, social media, etc.).

 

How can I get a design I’ve done on digital signage around campus? How can I get a design on the media walls in JSB and Chem/Phys?

Fill out the digital signage request form. Image files (jpeg, jpg or png) submitted should be high resolution with 16X9 aspect ratio (or 9x16 if in portrait orientation) and 1920X1080 pixels. Video files should be of high quality and submitted in .mp4 format.

Please refer to UK's official standards manuals if creating image files

 

Design

Where do I find the official department or college logo?

UK Brand Assets and Downloads

 

What fonts can be used in design?

  • Usual is the brand's most prominent typeface. It is suited for headlines, subheads, body copy and captions. Note that the bold and ExtraBold weights of the font work best in headlines, while the book and medium weights are better for body copy.
  • Alternate Gothic Condensed is the brand's secondary typeface. It can be paired with Usual to create big, bold headlines. Note that we only use the condensed weights of the font.
  • Bodoni PT VF is used for more formal applications. Note that we use this font sparingly.

All fonts can be downloaded through Adobe Fonts

 

Where can I find templates for electronic or print materials (banners, posters, postcards, etc.)?

 

How do I get an email signature created?

Email Signature Generator

 

How do I get access to the office door templates?

A&S Office Sign Templates

 

I’ve created my own design; how do I get it approved?

Art Approval Form

 

How do I get a QR code created so I can add it to my design?

We recommend QR Code Generator. If you need a specialized QR code that you can track scans and details, please submit a request.

 

Where can I get my design printed?

You can use any approved UK vendor.

 

Promotional Items

Where can I send an order for promotional items?

The approved vendor list for Promotional Items.

 

What do I do if I need help doing a design for my promotional item?

If you need assistance with design that is not provided in our templates, please submit a design request.

If you have created your own artwork, please submit an Art Approval Form to ensure UK brand standards are being followed.

 

Photography/Videography

Where can I find photos that were taken?

The College of Arts and Sciences maintains a digital asset manager where photos are posted and can be downloaded/shared. Click here to visit SmugMug.

 

Can I have a photographer/videographer at my event?

Please fill out a request form with the relevant information and we will determine how we can help based on our availability.

 

Can I/my unit check out a camera to use?

We currently house a selection of checkout cameras for college use if we are unable to attend an event or if you are comfortable shooting your own event.

Please fill out a request form stating you would like to use a checkout camera and we will acommodate your request based on availability.

 

I need a headshot, who do I contact?

We will be offering college headshot sessions multiple times through the year in the near future. Until those dates are confirmed, please fill out a request form.

UK Photo also offers free headshots and information can be found here.

 

I have a video idea, how can I get the process started?

Please fill out a request form and we will reach out to gather more information.

 

Web

How do I get access to edit our departmental/program website/webpage?

In general, department managers have access to make edits to their websites. If you need access to make edits, your department manage or chair/director needs send us a request. Please note that each individual already has access to make edits to their own profile page.

 

What kinds of websites can I request, and how are they supported?

There are several options available for creating and hosting websites:

  • Department or Profile Pages: In many cases, extending profile pages or existing department websites are sufficient to showcase additional information.
  • Standalone Websites: We can also create standalone websites using a predefined template, particularly for lab/research projects and conference websites.

Other University-Provided Options (not directly supported by us):

  • Drupal Site from UK Web Communications: You can request a Drupal site from the UK Web Communications team. They offer training on building and managing the site, and their sites use the official UK-branded template.
  • WordPress Site from UK Libraries: Alternatively, UK Libraries provides WordPress sites (among other systems). You can find detailed resources and support through their CreateUKY platform.

 

Help Desk

I need help immediately, who do I contact?

Fill out the help desk form and one of our staff will be in contact as soon as possible.  Please keep in mind that our staff are often assisting other customers across campus, so we do not have guaranteed drop-in office hours or a continuously monitored phone line.  Tickets are addressed in order of priority and receipt.

 

How do I schedule a Zoom webinar?

Fill out the Zoom webinar request form.