Service Management

Instructor:
Tracy Lu
345
Credits:
3.0
201
Building:
TBD
Room:
TBD
Semester:
Spring 2025
Start Date:
End Date:
Name:
Service Management
Requisites:

Prereq: "C" or above in HMT 308 or MAT 237.

Class Type:
LEC
TBD
TBD
Days:
TBD
Note:
Clinical Healthcare Management certificate students who are not HMT or MAT majors should request an override from the course instructor

A survey of the special characteristics, problems, and methods for managing service-oriented organizations. Students will learn principles of services and guest services management in order to see how they can be used in managing any service organization. The course also introduces quantitative techniques associated with managing organizations in the service sector. Upon completion of the course, the students will be able to apply the concepts to their work experiences.

A survey of the special characteristics, problems, and methods for managing service-oriented organizations. Students will learn principles of services and guest services management in order to see how they can be used in managing any service organization. The course also introduces quantitative techniques associated with managing organizations in the service sector. Upon completion of the course, the students will be able to apply the concepts to their work experiences.

RTM